Wednesday, 19 May 2010

Life Is Easier Said Than Done

Lots of drama at work and I'm neutral in the main one. I feel both sides are at fault but who cares for my opinion.


Working in the F&B line made me appreciate waiters a whole lot more. They have one of the few jobs that requires alot of thick skin.


Here are a few examples.


Chilli's policy says that customers cant share a bottomless drink. It's one drink to one person. It even clearly stated at the beverages part of the menu. Yet, people still stubbornly share drinks.


I honestly hate dealing with teenagers, people my age and slightly older. Why? because they REALLY treat waiters like crap. Where else older customers and familial customers are 98% great people. People you can talk to and joke around.


What is the relevance of the both?



A few days ago I got a big pax table. Full of people around my age and lala. Yes, lala. Not to be racist or anything, I dont give double standard to ANYONE but lala teenagers are the ones I really don't like serving. They give the LEAST respect and so.



So they sit and they order. 7 pax, 7 separate meals but only 3 drinks. 3 milo's to be frank. If we suspect a customer is sharing drinks we inform the Floor Manager, on that day was Mr. Sharom, he told me to keep an eye out and if they still share inform him.


Sure enough they did and I informed Mr. Sharom.


He goes over and informs them, one of the guest gets pissed and stands up, I hear him saying

"It's Only Milo, What Is So Wrong About Sharing"

In spite of getting grilled by them, Mr. Sharom kept a cool head. He told them what needed to be told then he left. 5 minutes later they leave to.

I somehow felt guilty for putting Mr. Sharom in that position but there was something to be learned there for all hospitality students.


Stay Calm, Dont Raise Your Voice, Don't Seem Threatening



I can say I've learned quite abit from the managers. Mr. Amir is my favorite, serious as he maybe he know when it is time for jokes. On Saturday he passed me a plate of Buffalo Burger Bites during my break and told me to eat with Frans.


These words that he said to me just stayed on to me. Might not mean much to you guys but it meant quite a bit to me


Don't Matter About Race, Colour, Attitude And Whatever Else, Treat All Of Them Like Family, If Were Being An Asshole Before They'd Regret It Coz It Didn't Work On You



Hafeez also gave some words of wisdom. But I guess I've been following it for quite some time


Stand Out Make Em Notice



I wish I Had Friends LiKe Hafeez And Amir




These are my thoughts and views. If it really offends you, either you are a pushover or just a freaking baby, grow up

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